Describe why it is important to disarm anger and how would you manage an angry outburst from a client?

In the human services field we will encounter clients who are angry for various reasons.  Describe why it is important to disarm anger and how would you manage an angry outburst from a client?
What have you learned about assessment and case management from participating and engaging in class?  How will you apply what you have learned about assessment and case management in your professional career?  Please explain your answer and provide personal examples of how you will apply the course concepts.