Auditing Determining Appropriate Services Discussion

What if a client approaches you with an engagement request that you are not sure your CPA firm provides? Knowing which services are offered and how they are performed helps to ensure you provide your clients with the services they need.You are approached by the Emerald Production Company management to review and analyze their customer satisfaction trends over the past 5 years. This assurance service would tell management if their suspicions were correct in that customer satisfaction has been declining, especially in the past 2 years. Management currently evaluates customer satisfaction based on customer retention and sales increases. While management sends out surveys via mail and email to customers, response rates are very low. Management does not consider the survey responses to be an accurate representation of their customer service. In fact, only customers with negative feedback are the ones who respond.Just do response each posted down below only.Posted 1 Hello all!CPA’s offer many services and assurance services is one. These services help to improve the effectiveness of the quality of information provided to help management make decisions. As for guidance, a CPA would turn to AICPA’s Assurance Standards Executive Committee. To name a few standards that must be followed would be professional standard, positive attitude and communication skills. There is not a particular report for assurance services. However, I would use an analytical report that would show the research on how to handle the customers in a management perspective. The report will also contain market conditions and different skills such as attentiveness, attitude, and so on.Posted 2 Hello Class,CPAs provide assurance services to improve the effectiveness of quality information that could help management in making decisions. For this type of service, the CPAs follow AICPA’s Assurance Standards Executive Committee to obtain data that involves in evaluation and analysis of the company’s information to identify the necessary requirements to result in the highest benefits (Whittington & Pany, 2016, p. 766). In other words, quality assurance includes the steps that help to prevent problems, increase performance, reliability, and better to understand customers, etc.The standards that we need to follow in this case are the criteria in measuring the customer care level and monitor the client’s performance. This includes customer service satisfaction, product and service quality, customers’ reliability and opinion, sales, and many more. In order to have a solution, auditors need to collect data through surveys, focus on groups, and area, etc. Then analyze the information to come up with solutions.For assurance service, there isn’t a particular format report like for an audit. In fact, there may or may not need to issue a report or just a simple report. The issuance report is based on different circumstances to provide information. For Emerald Production Company, the report should include “the representation of the subject matter on customer satisfaction would most likely include the criteria describing the way in which customer satisfaction was defined and measured” (Whittington & Pany, 2016, p. 771).Posted 3. Good morning classmates,